General Terms and Conditions and Customer Information

Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Fundamental Provisions

(1) The following terms and conditions apply to contracts you conclude with us as the provider (CLEAN Company Systemzentrale GmbH) via the private-label-shop.de website. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby rejected.

(2) A consumer in the sense of the following regulations is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Conclusion of the Contract

(1) The subject of the contract is the sale of goods .

(2) By placing the respective product on our website, we make a binding offer to you to conclude a contract via the online shopping cart system under the conditions specified in the item description. 

(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.
After clicking the "Checkout" or "Proceed to order" button  (or similar designation) and entering your personal data as well as the payment and shipping conditions, the order data will finally be displayed as an order overview.

If you use an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort) as a payment method, you will either be redirected to the order overview page in our online shop or to the website of the instant payment system provider.
If a redirection to the respective instant payment system occurs, you will make the corresponding selection or entry of your data there. Finally, the order data will be displayed as an order overview on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting the order, you have the opportunity to review, change (also via the "back" function of the internet browser) or cancel the order details in the order overview.
By submitting the order via the corresponding button ("order with obligation to pay", "buy" / "buy now", "order for a fee", "pay" / "pay now" or similar designation), you legally declare your acceptance of the offer, thereby concluding the contract.
 
(4) Your requests for a quote are non-binding for you. We will submit a binding offer to you in text form (e.g., via e-mail), which you can accept within 5 days (unless a different period is specified in the respective offer).

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract take place partially automatically via e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the reception of e-mails is technically ensured, and in particular is not prevented by SPAM filters.

§ 3 Customized goods

(1) You shall provide us with the suitable information, texts, or files required for the individual design of the goods via the online ordering system or by e-mail at the latest immediately after the conclusion of the contract. Our specifications regarding file formats must be observed.
 
(2) You undertake not to transmit any data whose content violates the rights of third parties (in particular copyrights, name rights, trademark rights) or existing laws. You expressly indemnify us from all claims asserted by third parties in this context. This also applies to the costs of the necessary legal representation in this context.
 
(3) We do not check the transmitted data for content accuracy and therefore assume no liability for errors.

§ 4 Special agreements on offered payment methods

(1) Payment via "PayPal" / "PayPal Checkout"
If you choose a payment method offered via "PayPal" / "PayPal Checkout", payment processing is handled by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" are shown to you under a correspondingly labeled button on our website and during the online ordering process. For payment processing, "PayPal" may use other payment services; insofar as special terms of payment apply to these, you will be informed of them separately. Further information on "PayPal" can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

(2) Payment via "Shopify Payments"
If you select a payment method offered via "Shopify Payments", the Shopify Payments service of Shopify International Limited (2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland), payment processing is handled by the payment service provider Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland; "Stripe"). The individual payment methods via Shopify Payments are shown to you under a correspondingly labeled button on our website and during the online ordering process. Stripe may use other payment services for payment processing; insofar as special terms of payment apply to these, you will be informed of them separately. Further information on Shopify Payments can be found at https://www.shopify.com/de/legal/terms-payments/de.

§ 5 Right of retention, Retention of title

(1) You can only exercise a right of retention if it concerns claims from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price.

(3) If you are an entrepreneur, the following also applies:

a) We reserve title to the goods until full settlement of all claims from the ongoing business relationship. Pledging or chattel mortgage is not permitted before the transfer of ownership of the reserved goods.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims amounting to the invoice total that accrue to you from the resale, and we accept the assignment. You remain authorized to collect the claim. However, if you do not properly meet your payment obligations, we reserve the right to collect the claim ourselves.

c) In the event of combination and mixing of the reserved goods, we acquire co-ownership of the new item in proportion to the invoice value of the reserved goods to the other processed items at the time of processing.

d) We undertake to release the securities due to us at your request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. We are responsible for selecting the securities to be released.

§ 6 Warranty

(1) Statutory liability for defects applies.

(2) As a consumer, you are asked to check the goods immediately upon delivery for completeness, obvious defects, and transport damage and to notify us and the carrier of complaints as quickly as possible. Failure to do so will not affect your statutory warranty claims.

(3) Insofar as a characteristic of the goods deviates from the objective requirements, the deviation is only considered agreed if you were informed of it by us before submitting your contractual declaration and the deviation was expressly and separately agreed between the contracting parties.

(4) If you are an entrepreneur, the following applies, deviating from the above warranty regulations:

a)  Only our own specifications and the manufacturer's product description are considered agreed as the quality of the goods, but not other advertising, public promotions, and statements by the manufacturer.

b)  In the event of defects, we shall, at our discretion, provide a warranty by rectification or replacement delivery. If the rectification of defects fails, you can, at your discretion, demand a reduction or withdraw from the contract. Rectification of defects is deemed to have failed after the second unsuccessful attempt, unless something else arises from the nature of the goods or the defect or other circumstances. In the case of rectification, we do not have to bear the increased costs incurred by moving the goods to a place other than the place of performance, unless the movement corresponds to the intended use of the goods.

c)  The warranty period is one year from delivery of the goods. The shortening of the period does not apply:

- for damages culpably caused by us resulting from injury to life, body, or health and for other damages caused intentionally or by gross negligence;
- insofar as we fraudulently concealed the defect or assumed a guarantee for the quality of the item;
- for items that have been used for a building in accordance with their usual purpose and have caused its defectiveness;
- for statutory rights of recourse that you have against us in connection with rights to defects.

§ 7 Choice of law, Place of performance, Place of jurisdiction

(1) German law applies. For consumers, this choice of law applies only to the extent that the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn (principle of favourability).

(2) The place of performance for all services arising from the business relationships existing with us and the place of jurisdiction is our registered office, insofar as you are not a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your domicile or habitual residence is not known at the time the action is filed. The right to also appeal to the court at another statutory place of jurisdiction remains unaffected.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.




II. Customer Information

1. Identity of the seller

CLEAN Company Systemzentrale GmbH
Schulstr. 2
74251 Lehrensteinsfeld
Deutschland
Phone: 07134 / 13825-0
E-mail: info@private-label-shop.de


We are not willing or obliged to participate in dispute resolution procedures before consumer arbitration boards.

2. Information on the conclusion of the contract

The technical steps for concluding the contract, the conclusion of the contract itself, and the correction options are carried out in accordance with the regulations "Conclusion of the contract" of our General Terms and Conditions (Part I.).

3. Contract language, storage of contract text

3.1. The contract language is German .

3.2. We do not store the complete contract text. Before submitting the order via the online shopping cart system, the contract data can be printed out or saved electronically using the browser's print function. After receipt of the order by us, the order data, the legally required information for distance contracts, and the General Terms and Conditions will be sent to you again by e-mail.

3.3. For quotation requests outside the online shopping cart system, you will receive all contract data in text form as part of a binding offer, e.g., by e-mail, which you can print out or save electronically.

4. Essential characteristics of the goods or service

The essential characteristics of the goods and/or service can be found in the respective offer.

5. Prices and payment terms

5.1. The prices quoted in the respective offers and the shipping costs represent total prices. They include all price components including all applicable taxes.

5.2. The incurred shipping costs are not included in the purchase price. They can be accessed via a correspondingly labeled button on our website or in the respective offer, will be shown separately during the ordering process, and must be borne by you in addition, unless free shipping is promised.

5.3. The payment methods available to you are listed under a correspondingly labeled button on our website or in the respective offer.

5.4. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

6. Delivery conditions

6.1. The delivery conditions, the delivery date, and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

6.2. If you are a consumer, it is legally stipulated that the risk of accidental loss and accidental deterioration of the sold item during shipment passes to you only upon delivery of the goods to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.

If you are an entrepreneur, delivery and shipment are at your risk.

7. Statutory liability for defects

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

These General Terms and Conditions and customer information were prepared by the lawyers specializing in IT law of Händlerbund and are constantly checked for legal conformity. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.


Frequently Asked Questions - Simply select a topic:

What is Private Label / White Label?

Products from a manufacturer are sold as private label – or white label – products.
designated as those sold under the trademark (private label) of another party
The company will be launched on the market.

Can I order fewer than 1000 pieces?

No, the minimum order quantity is 1000 units per product. For example, 1000 units of car shampoo, 1000 units of wheel cleaner, etc. Economical production is not possible with quantities below 1000 units per product , due in part to fixed costs for machine setup and changeover times. Therefore, for example, combining 500 units of car shampoo and 500 units of wheel cleaner to reach the minimum order quantity of 1000 units is not possible.

Can I get a sample of each product to try?

Yes. Product samples are possible – how it works is described on our information page: 🔗 Interested in car care product samples?

How long does production take, including shipping?

We typically deliver your custom private label product within:
🔹 Germany: 6 weeks

Once your order has been dispatched, you will receive an email with a tracking link.

Do you also deliver abroad / within Europe?

Due to EU regulations on country-specific labels and safety data sheets, shipping is currently only possible to Germany and Austria.

Delivery to Switzerland is unfortunately not possible because it does not belong to the EU and different legal requirements apply there.


More information:

According to Article 17, Paragraph 2 of the CLP Regulation, the label shall be written in the official language(s) of the Member State(s) where the substance or mixture is placed on the market, unless the Member State(s) concerned provide otherwise.

In practice, this means: If you wish to place the product/mixture on the market in another EU Member State (with the exception of Germany and Austria), the product label must also be in the respective national language of that EU Member State. These provisions also apply to the language in the product safety data sheet according to the CLP Regulation.

The use of multiple languages on the labels is also permitted. In this case, however, several legal regulations apply simultaneously. Individual consultation with our experts is essential in this case.

How can I design my own label?

Our online editor is very easy to use and even shows you a 3D preview of the label. Basic knowledge of Paint or PowerPoint is recommended. For best results, we recommend designing on a computer.

You have two options:

1) Design the label directly in the online editor - with 3D preview on the product

  • Video tutorial: LINK
  • Text instructions: LINK

2) Upload a finished print file (PDF, JPG, PNG) to the online editor - with 3D preview of the product.

  • Text instructions: LINK

Can I create an image for the label using AI?

Yes. You can create an image for the front cover using a free image generator (ChatGPT, Gemini, Canvas, etc.) and upload it to the online editor.
We provide you with a prompt as an example – you choose the style, title and other content entirely according to your wishes:

Create an image at 300 dpi, JPG format. Size: 75mm wide and 157mm high.

  • Logo (add an image)
  • Title (e.g., your brand or product title)
  • Subtitles (optional)
  • Graphics and style (e.g., a graphic of a car in a 60s style)
  • Below (recommended quantity of contents, e.g. 500 ml)

Is my label okay?

Don't worry. You can complete your order, and we'll check every label you've designed or uploaded in the editor. If anything is missing or doesn't fit, we'll contact you before production begins.

I have no graphic design experience for label design - what should I do?

Our online editor is very easy to use and even shows you a 3D preview of the label. Basic knowledge of Paint or PowerPoint is recommended. For best results, we recommend designing on a computer.

Alternatives:

1️⃣ Create the front page using ChatGPT and upload it as an image.
We provide you with a prompt – you choose the style, title, and other content according to your wishes. You can find examples of the prompt here.

2️⃣ Have the label prepared for printing. For example, by a freelancer, a graphic design studio, or an agency. You can find all the necessary information and templates here .

3️⃣ We'll handle the design for you. Please note: This service incurs additional costs . We do not provide creative services ; you must supply a basic design, as well as a logo, images, graphics, and text. Submit an inquiry

Which file formats can I upload?

The following are allowed:

  • Raster graphics: JPG, PNG (300 dpi resolution)
  • Vector files: PDF, SVG

Detailed information: LINK

What happens to my uploaded print file?

We check every print file you upload. If anything is missing or incorrect, we will contact you. Otherwise, you will receive your product filled and labeled.

Are there legal regulations for cleaning and care products?

Yes. In Germany and the EU, there are legal regulations that must be followed. The products are subject to mandatory registration. It is particularly important that all mandatory information regarding product safety and for poison control centers is included. We have already taken care of these registrations for you and integrated the mandatory information into the label templates – so you don't need to worry about anything.

Product Availability Information

Please note: All products in this online shop that are not displayed or not listed online are currently not available through the online shop.

Our product range in the shop always corresponds to the currently available product selection. If an item is not visible here, it cannot be ordered through the online shop.

Can I also get products not available in the Private Label Shop as private label with my own brand?

Yes. All products from our private labels 👉CLEANEXTREME and 👉CLEANOFANT can generally also be implemented as a private label product with your own brand or label.

If you are interested in a private label product, please send us an inquiry with the desired products and the planned purchase quantities.

Please note the minimum purchase quantities for Private Label Premium, which you can view here: Private Label Premium 👉https://private-label-autopflege.de/ablauf-prozess/

Products available in the Private Label Shop can be implemented with as few as 1000 units.

The reason for this is that important prerequisites have already been prepared for these articles, for example:

  • ECHA notifications
  • The legally required PCN notification (Poison Centre Notification) and the creation of the UFI code (Unique Formula Identifier)
  • Safety data sheets, operating instructions, ingredient information for end-users (Annex VII D of the Detergents Regulation) and data sheet for medical professionals (Annex VII C of the Detergents Regulation)
  • Stored print templates for the label
  • Prepared product data for the private label process

If a product you desire is not available in the Private Label Shop, we cannot offer it in small series starting from 1000 units.

In these cases, the higher minimum purchase quantities of the Private Label Premium program apply.

Product overview

Private label products for your own brand : high-quality, 1000-fold proven cleaning and care products.