General Terms and Conditions and Customer Information

General terms and conditions and customer information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider ( CLEAN Company Systemzentrale GmbH ) via the website https://private-label-shop.de. Unless otherwise agreed, the inclusion of any terms and conditions used by you is hereby rejected.

(2) For the purposes of these provisions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Formation of the contract

(1) The subject of the contract is the sale of goods .

(2) By placing the respective product on our website, we are submitting a binding offer to you to conclude a contract via the online shopping cart system under the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows:
The items you intend to purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.
 After clicking the "Checkout" or "Proceed to Order" button (or similar designation) and entering your personal data as well as the payment and shipping conditions, you will finally be shown the order details as an order summary.

If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort) as your payment method, you will either be directed to the order overview page in our online shop or to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, please make the appropriate selections or enter your data there. Finally, your order details will be displayed as an order summary on the instant payment system provider's website or after you have been redirected back to our online shop.

Before submitting your order, you have the opportunity to review the information in the order summary, change it (also via the "back" function of your internet browser) or cancel the order.
By submitting the order via the corresponding button ("order with obligation to pay", "buy" / "buy now", "order with obligation to pay", "pay" / "pay now" or similar designation), you legally declare your acceptance of the offer, thereby concluding the contract.
(4) Your requests for a quotation are non-binding. We will then submit a binding offer to you in written form (e.g. by email), which you can accept within 5 days (unless a different deadline is specified in the respective offer).

(5) Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically via email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and in particular that it is not prevented by spam filters.

§ 3 Individually designed goods

(1) You shall provide us with the suitable information, texts or files required for the individual design of the goods via the online ordering system or by email immediately after conclusion of the contract. Our specifications regarding file formats must be observed.

(2) You undertake not to transmit any data whose content infringes the rights of third parties (in particular copyrights, name rights, trademark rights) or violates applicable laws. You expressly indemnify us against all claims asserted by third parties in this context. This also includes the costs of any legal representation required in this connection.

(3) We do not check the transmitted data for accuracy and therefore accept no liability for errors.

§ 4 Special agreements regarding offered payment methods

(1) Payment via Klarna
 In cooperation with the payment service provider Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; "Klarna"), we offer the following payment options. Payment is made to Klarna in each case:
Further information about Klarna and the Klarna terms of use for Austria can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/user and https://www.klarna.com/at/ .
(2) Payment via "PayPal" / "PayPal Checkout"
When selecting a payment method offered via "PayPal" / "PayPal Checkout," payment processing is handled by the payment service provider PayPal (Europe) S.à.rl et Cie, SCA (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods available via "PayPal" are displayed to you under a correspondingly labeled button on our website and during the online ordering process. "PayPal" may use other payment services for payment processing; if special payment terms apply, you will be notified separately. Further information about "PayPal" can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full .

§ 5 Right of retention , reservation of title

(1) You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.

(2) The goods shall remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur, the following also applies:

a) We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. Pledging or assigning the goods as security is not permitted before title has passed.

 b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale up to the amount of the invoice; we accept this assignment. You remain authorized to collect the receivables. However, if you fail to meet your payment obligations, we reserve the right to collect the receivables ourselves.

c) In the event of combination or mixing of the goods subject to retention of title, we acquire co-ownership of the new item in proportion to the invoice value of the goods subject to retention of title to the other processed items at the time of processing.

d) We undertake to release the collateral held by us at your request to the extent that the realizable value of our collateral exceeds the secured claim by more than 10%. The selection of the collateral to be released is at our discretion.

§ 6 Warranty

(1) The statutory warranty rights apply.

(2) As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so will not affect your statutory warranty rights.

(3) If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed agreed if you were informed of it before we submitted the contractual declaration and the deviation was expressly and separately agreed between the contracting parties.

(4) If you are an entrepreneur, the following applies in deviation from the above warranty provisions:

a) Only our own specifications and the manufacturer's product description are considered agreed upon as the quality of the goods, but not other advertising, public statements and pronouncements by the manufacturer.

 b) In the event of defects, we will, at our discretion, provide a remedy by repair or replacement. If the remedy fails, you may, at your option, demand a reduction in price or withdraw from the contract. A remedy is deemed to have failed after a second unsuccessful attempt, unless the nature of the goods or the defect, or other circumstances, indicate otherwise. In the case of repair, we are not obligated to bear the increased costs incurred by transporting the goods to a location other than the place of performance, unless such transport is in accordance with the intended use of the goods.

c) The warranty period is one year from delivery of the goods. This reduction of the warranty period does not apply:

- damages attributable to us caused by negligence resulting in injury to life, body or health, and in the case of other damages caused intentionally or by gross negligence;
- insofar as we have fraudulently concealed the defect or assumed a guarantee for the quality of the item;
- in the case of items that, according to their usual purpose, have been used for a building and have caused its defectiveness;
- in the case of statutory recourse claims that you may have against us in connection with warranty rights.

§ 7 Choice of law, place of performance, place of jurisdiction

(1) German law shall apply. In the case of consumers, this choice of law shall only apply to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence (principle of most favorable law).

(2) The place of performance for all services arising from our business relationship and the place of jurisdiction is our registered office, unless you are a consumer, but rather a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your domicile or habitual residence is unknown at the time the action is brought. This does not affect the right to bring an action before a court at another legally established place of jurisdiction.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) shall expressly not apply.




II. Customer Information

1. Seller's identity

CLEAN Company Systemzentrale GmbH
School Street 2
74251 Lehrensteinsfeld
Germany
Telephone: 07134 / 13825-0
Email: info@private-label-shop.de


We are neither willing nor obligated to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on how the contract came about

 The technical steps leading to the conclusion of the contract, the conclusion of the contract itself and the correction options are governed by the provisions of "Formation of the Contract" in our General Terms and Conditions (Part I).

3. Contract language, contract text storage

3.1. The contract language is German. .

3.2. We do not store the complete contract text. Before submitting your order via the online shopping cart system, you can print or save the contract details electronically using your browser's print function. After we receive your order, the order details, the legally required information for distance selling contracts, and the General Terms and Conditions will be sent to you again by email.

3.3. For requests for quotations outside the online shopping cart system, you will receive all contract details in the form of a binding offer in text form, e.g. by e-mail, which you can print or save electronically.

4. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and payment terms

5.1. The prices listed in the respective offers, as well as the shipping costs, represent total prices. They include all price components, including all applicable taxes.

5.2. Shipping costs are not included in the purchase price. They can be viewed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process, and must be borne by you in addition to the purchase price, unless free shipping is offered.

5.3. The payment methods available to you are displayed under a correspondingly labeled button on our website or in the respective offer.

5.4. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.

6. Delivery conditions

6.1. The delivery terms, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

6.2. If you are a consumer, the law stipulates that the risk of accidental loss or damage to the goods during shipment passes to you only upon delivery, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the seller or another person responsible for carrying out the shipment.

If you are an entrepreneur, delivery and shipment are at your own risk.

7. Statutory warranty rights

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

These terms and conditions and customer information were drafted by the IT law specialists at the German Retail Federation (Händlerbund) and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal validity of the texts and assumes liability in the event of cease-and-desist letters. Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service

Last updated: October 22, 2024


Frequently Asked Questions - Simply select a topic:

What is Private Label / White Label?

Products from a manufacturer are sold as private label – or white label – products.
designated as those sold under the trademark (private label) of another party
The company will be launched on the market.

Can I order fewer than 100 pieces?

No, the minimum order quantity is 100 units per product. For example, 100 units of car shampoo, 100 units of wheel cleaner, etc. Economical production is not possible with quantities below 100 units per product , due in part to fixed costs for machine setup and changeover times. Therefore, for example, combining 50 units of car shampoo and 50 units of wheel cleaner to reach the minimum order quantity of 100 units is not possible.

How long does production take, including shipping?

We typically deliver your individual private label product within:
🔹 Germany : 14 working days

Once your order has been shipped, you will receive an email with a tracking link.

Do you also deliver abroad / within Europe?

Currently, delivery is only available within Germany. Deliveries abroad are being prepared.

How can I design my own label?

Our online editor is very easy to use and even shows you a 3D preview of the label. Basic knowledge of Paint or PowerPoint is recommended. For best results, we recommend designing on a computer.

You have two options:

1) Design the label directly in the online editor - with 3D preview on the product

  • Video tutorial: LINK
  • Text instructions: LINK

2) Upload a finished print file (PDF, JPG, PNG) to the online editor - with 3D preview of the product.

  • Text instructions: LINK

Can I create an image for the label using AI?

Yes. You can create an image for the front cover using a free image generator (ChatGPT, Gemini, Canvas, etc.) and upload it to the online editor.
We provide you with a prompt as an example – you choose the style, title and other content entirely according to your wishes:

Create an image at 300 dpi, JPG format. Size: 75mm wide and 157mm high.

  • Logo (add an image)
  • Title (e.g., your brand or product title)
  • Subtitles (optional)
  • Graphics and style (e.g., a graphic of a car in a 60s style)
  • Below (recommended quantity of contents, e.g. 500 ml)

Is my label okay?

Don't worry. You can complete your order, and we'll check every label you've designed or uploaded in the editor. If anything is missing or doesn't fit, we'll contact you before production begins.

I have no graphic design experience for label design - what should I do?

Our online editor is very easy to use and even shows you a 3D preview of the label. Basic knowledge of Paint or PowerPoint is recommended. For best results, we recommend designing on a computer.

Alternatives:

1️⃣ Create the front page using ChatGPT and upload it as an image.
We provide you with a prompt – you choose the style, title, and other content according to your wishes. You can find examples of the prompt here.

2️⃣ Have the label prepared for printing. For example, by a freelancer, a graphic design studio, or an agency. You can find all the necessary information and templates here .

3️⃣ We'll handle the design for you. Please note: This service incurs additional costs . We do not provide creative services ; you must supply a basic design, as well as a logo, images, graphics, and text. Submit an inquiry

Which file formats can I upload?

The following are allowed:

  • Raster graphics: JPG, PNG (300 dpi resolution)
  • Vector files: PDF, SVG

Detailed information: LINK

What happens to my uploaded print file?

We check every print file you upload. If anything is missing or incorrect, we will contact you. Otherwise, you will receive your product filled and labeled.

Are there legal regulations for cleaning and care products?

Yes. In Germany and the EU, there are legal regulations that must be followed. The products are subject to mandatory registration. It is particularly important that all mandatory information regarding product safety and for poison control centers is included. We have already taken care of these registrations for you and integrated the mandatory information into the label templates – so you don't need to worry about anything.

Can I request products that are not in the shop?

Yes. You can send us your desired product via a form. Let us know, and we will check if we can produce it for you.

Product overview

Private label products for your own brand : high-quality, 1000-fold proven cleaning and care products.