Payment and shipping

Payment and Shipping

The following conditions apply:

Delivery is only available within Germany. 

Shipping Costs (including statutory VAT)

We calculate shipping costs based on shipping weight:

Shipping by parcel service (shipping of items in multiple cartons)
- Orders from 0 to 15 kg = €14.90
- Orders over 15 kg to 22.5 kg = €21.90
- Orders over 22.5 to 30 kg = €28.90
- Orders over 30 to 37.5 kg = €35.90
- Orders over 37.5 to 45 kg = €42.90
- Orders over 45 to 52.5 kg = €49.90
- Orders over 52.5 to 60 kg = €56.90
- Orders over 60 to 67.5 kg = €63.90
- Orders over 67.5 to 75 kg = €70.90
- Orders over 75 to 90 kg = €77.90
- Orders over 90 to 120 kg = €91.90
- Orders over 120 to 150 kg = €112.90
- Orders over 150 to 180 kg = €133.90


For shipping bulky goods (freight forwarding), we charge as follows:
Shipping by freight forwarding (shipping of items on pallets)
- Pallet up to 300 kg: 121.30 Euro
- Pallet up to 500 kg: 147.50 Euro


Bulky goods are marked as such in the item description.

Delivery Times

Unless otherwise specified in the respective offer, goods will be delivered within Germany within 14 business days after conclusion of the contract (in case of agreed advance payment, after the date of your payment instruction).
Please note that no deliveries are made on Sundays and public holidays.
If you have ordered items with different delivery times, the goods will be shipped in a single consignment, unless we have made other arrangements with you. In this case, the delivery time will be determined by the item with the longest delivery time that you have ordered.

Accepted Payment Methods

Prepayment by bank transfer

Via PayPal:
- Payment via PayPal
- Payment via PayPal Express

Via Shopify Payments:
- Payment by credit/debit card
- Payment via Shop Pay
- Payment via Apple Pay
- Payment via Google Pay
- Payment via Klarna

If you have any questions, you can find our contact details in the imprint.

Frequently Asked Questions - Simply select a topic:

What is Private Label / White Label?

Products from a manufacturer are sold as private label – or white label – products.
designated as those sold under the trademark (private label) of another party
The company will be launched on the market.

Can I order fewer than 1000 pieces?

No, the minimum order quantity is 1000 units per product. For example, 1000 units of car shampoo, 1000 units of wheel cleaner, etc. Economical production is not possible with quantities below 1000 units per product , due in part to fixed costs for machine setup and changeover times. Therefore, for example, combining 500 units of car shampoo and 500 units of wheel cleaner to reach the minimum order quantity of 1000 units is not possible.

Can I get a sample of each product to try?

Yes. Product samples are possible – how it works is described on our information page: 🔗 Interested in car care product samples?

How long does production take, including shipping?

We typically deliver your custom private label product within:
🔹 Germany: 6 weeks

Once your order has been dispatched, you will receive an email with a tracking link.

Do you also deliver abroad / within Europe?

Due to EU regulations on country-specific labels and safety data sheets, shipping is currently only possible to Germany and Austria.

Delivery to Switzerland is unfortunately not possible because it does not belong to the EU and different legal requirements apply there.


More information:

According to Article 17, Paragraph 2 of the CLP Regulation, the label shall be written in the official language(s) of the Member State(s) where the substance or mixture is placed on the market, unless the Member State(s) concerned provide otherwise.

In practice, this means: If you wish to place the product/mixture on the market in another EU Member State (with the exception of Germany and Austria), the product label must also be in the respective national language of that EU Member State. These provisions also apply to the language in the product safety data sheet according to the CLP Regulation.

The use of multiple languages on the labels is also permitted. In this case, however, several legal regulations apply simultaneously. Individual consultation with our experts is essential in this case.

How can I design my own label?

Our online editor is very easy to use and even shows you a 3D preview of the label. Basic knowledge of Paint or PowerPoint is recommended. For best results, we recommend designing on a computer.

You have two options:

1) Design the label directly in the online editor - with 3D preview on the product

  • Video tutorial: LINK
  • Text instructions: LINK

2) Upload a finished print file (PDF, JPG, PNG) to the online editor - with 3D preview of the product.

  • Text instructions: LINK

Can I create an image for the label using AI?

Yes. You can create an image for the front cover using a free image generator (ChatGPT, Gemini, Canvas, etc.) and upload it to the online editor.
We provide you with a prompt as an example – you choose the style, title and other content entirely according to your wishes:

Create an image at 300 dpi, JPG format. Size: 75mm wide and 157mm high.

  • Logo (add an image)
  • Title (e.g., your brand or product title)
  • Subtitles (optional)
  • Graphics and style (e.g., a graphic of a car in a 60s style)
  • Below (recommended quantity of contents, e.g. 500 ml)

Is my label okay?

Don't worry. You can complete your order, and we'll check every label you've designed or uploaded in the editor. If anything is missing or doesn't fit, we'll contact you before production begins.

I have no graphic design experience for label design - what should I do?

Our online editor is very easy to use and even shows you a 3D preview of the label. Basic knowledge of Paint or PowerPoint is recommended. For best results, we recommend designing on a computer.

Alternatives:

1️⃣ Create the front page using ChatGPT and upload it as an image.
We provide you with a prompt – you choose the style, title, and other content according to your wishes. You can find examples of the prompt here.

2️⃣ Have the label prepared for printing. For example, by a freelancer, a graphic design studio, or an agency. You can find all the necessary information and templates here .

3️⃣ We'll handle the design for you. Please note: This service incurs additional costs . We do not provide creative services ; you must supply a basic design, as well as a logo, images, graphics, and text. Submit an inquiry

Which file formats can I upload?

The following are allowed:

  • Raster graphics: JPG, PNG (300 dpi resolution)
  • Vector files: PDF, SVG

Detailed information: LINK

What happens to my uploaded print file?

We check every print file you upload. If anything is missing or incorrect, we will contact you. Otherwise, you will receive your product filled and labeled.

Are there legal regulations for cleaning and care products?

Yes. In Germany and the EU, there are legal regulations that must be followed. The products are subject to mandatory registration. It is particularly important that all mandatory information regarding product safety and for poison control centers is included. We have already taken care of these registrations for you and integrated the mandatory information into the label templates – so you don't need to worry about anything.

Product Availability Information

Please note: All products in this online shop that are not displayed or not listed online are currently not available through the online shop.

Our product range in the shop always corresponds to the currently available product selection. If an item is not visible here, it cannot be ordered through the online shop.

Can I also get products not available in the Private Label Shop as private label with my own brand?

Yes. All products from our private labels 👉CLEANEXTREME and 👉CLEANOFANT can generally also be implemented as a private label product with your own brand or label.

If you are interested in a private label product, please send us an inquiry with the desired products and the planned purchase quantities.

Please note the minimum purchase quantities for Private Label Premium, which you can view here: Private Label Premium 👉https://private-label-autopflege.de/ablauf-prozess/

Products available in the Private Label Shop can be implemented with as few as 1000 units.

The reason for this is that important prerequisites have already been prepared for these articles, for example:

  • ECHA notifications
  • The legally required PCN notification (Poison Centre Notification) and the creation of the UFI code (Unique Formula Identifier)
  • Safety data sheets, operating instructions, ingredient information for end-users (Annex VII D of the Detergents Regulation) and data sheet for medical professionals (Annex VII C of the Detergents Regulation)
  • Stored print templates for the label
  • Prepared product data for the private label process

If a product you desire is not available in the Private Label Shop, we cannot offer it in small series starting from 1000 units.

In these cases, the higher minimum purchase quantities of the Private Label Premium program apply.